Privacy & Cookie Policy 

1. Introduction

This Privacy & Cookie Policy explains how HelpThose Foundation  collects, uses, stores and protects your personal information when you use our website (“Site”).

By using this Site, you agree to this Policy.

We may update this Policy at any time. Please review it periodically.

2. Definitions

Personal Data / Personal Information
Any information that identifies or can identify an individual, including:

• Name
• Email address
• Phone number
• IP address
• Location data
• Device and browser details

3. Laws We Follow

We process personal data in accordance with:

• Prevention of Electronic Crimes Act (PECA) 2016
• Pakistan Telecommunication Authority (PTA) regulations
• Applicable international best practices for data protection

4. Information We Collect

4.1 Information You Provide

We collect information when you:

• Contact us via forms or email
• Subscribe to newsletters
• Register or create an account
• Make donations or purchases (if applicable)

This may include:

• Name
• Email address
• Phone number
• Any message or enquiry you send

4.2 Information Collected Automatically

When you visit our Site, we may collect:

• IP address
• Device type and operating system
• Browser type and version
• Pages visited and time spent
• Search terms and navigation paths
• Approximate geographic location

This information is collected using cookies and analytics tools.

5. How We Use Your Information

We use personal information to:

• Provide and improve the website
• Respond to enquiries and customer support requests
• Monitor website performance and usage
• Prevent fraud, cybercrime and misuse
• Comply with legal obligations
• Send updates or communications (only where permitted)

We may also use aggregated anonymous data for research and analytics.

6. Legal Basis for Processing

We process personal data based on:

• Consent – when you provide information voluntarily
• Legitimate Interest – improving services and website performance
• Legal Compliance – meeting legal and regulatory requirements

You may withdraw consent at any time by contacting us.

7. Sharing Your Information

We may share data with trusted third parties, including:

• Website hosting providers
• IT and technical service providers
• Analytics providers (e.g., Google Analytics)
• Payment processors (if applicable)
• Legal or regulatory authorities when required by law

All third parties are required to keep your information secure and confidential.

We do not sell your personal data.

8. International Data Transfers

Some service providers may store data outside Pakistan.
When this occurs, we ensure appropriate safeguards are in place to protect your information.

9. Data Retention

We retain personal data only as long as necessary for:

• The purpose it was collected
• Legal and regulatory requirements
• Dispute resolution and fraud prevention

10. Data Security

We implement security measures including:

• SSL encryption
• Secure servers and firewalls
• Restricted access to personal data

However, no internet transmission is 100% secure.

11. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to data processing
• Withdraw consent at any time
• Lodge a complaint with relevant authorities (PTA/FIA Cyber Crime Wing)

To exercise your rights, contact us using the details below.

Cookie Policy

12. What Are Cookies?

Cookies are small files stored on your device that help websites function and improve user experience.

13. How We Use Cookies

We use cookies to:

• Remember user preferences
• Improve website performance
• Analyse website traffic
• Provide a better browsing experience

Cookies do not normally identify you personally.

14. Google Analytics

We use Google Analytics to understand:

• Number of visitors
• Popular pages
• Time spent on the site
• User behaviour and trends

Google Analytics collects non-identifiable data such as:

• Browser type
• Device type
• Visit duration
• Referral sources

You can opt out using the Google Analytics opt-out browser add-on.

15. Managing Cookies

You can manage or disable cookies in your browser settings:

• Delete existing cookies
• Block all cookies
• Receive alerts before cookies are stored

Note: Disabling cookies may affect website functionality.

16. Contact Us

For privacy or data protection queries, contact: